Returns & Refunds
Effective date: 5/09/26 as written, but that date is in the future and the format is ambiguous
Cancelling an order, and what to do if something is wrong with your bag.
This page sets out our returns position. It is section 11 of our Terms & Conditions and forms part of them.
Returns
As all Bag of Grace products are handmade and made to order, we generally do not accept returns. However, refunds or replacements may be considered where:
- the item is faulty;
- the item arrives damaged;
- the item is significantly different from the approved custom design; or
- we are otherwise required to do so under applicable consumer law.
Cancelling an order
Customers may cancel their order within 48 hours of purchase. After this period, production may already have commenced, and cancellation requests may no longer be accepted, particularly for made-to-order and custom-made items.
Nothing in these Terms affects your statutory rights under applicable consumer protection laws.
Reporting a problem
If you believe there is an issue with your order, you must contact us within 2 days of receiving your item by emailing Bagofgraceofficial@gmail.com. Please include:
- your order number;
- a description of the issue; and
- clear photographs of the item.
Approved refunds will be processed using the original payment method.
Nothing in these Terms excludes or limits your legal rights under UK consumer protection legislation.
Return address
Where should an approved return actually be posted? There is no address in any of the documents
Questions about this page? Email Bagofgraceofficial@gmail.com.